Refund & Return Policy

At SplashCubs, we want you to feel confident with your purchase. If something isn’t right, we’re here to help.

30-Day Returns

We accept eligible returns within 30 days of delivery.

To qualify for a return, your item must be:

• Unworn and unused

• In its original condition

• Returned with all original packaging and accessories

• Free from damage, stains, odors, or signs of use

For hygiene and safety reasons, swimwear that has been worn in water may not be eligible for a change-of-mind return.

To request a return, please contact our customer support team with your order number and reason for the return before sending the item back.

Returns sent without prior approval may not be accepted.

30-Day Product Warranty

Every SplashCubs product is backed by our 30-Day Warranty.

If your product arrives damaged, defective, incorrect, or develops a manufacturing defect within 30 days of delivery, please contact us with your order number and clear photos or videos showing the issue.

Once reviewed and approved, we may offer a replacement or refund, depending on the circumstances.

Our warranty does not cover damage caused by misuse, improper care, normal wear and tear, accidents, or failure to follow the product's care instructions.

Wrong Size or Change of Mind

Ordered the wrong size or changed your mind? You may request a return within 30 days of delivery, provided the product meets our return eligibility requirements above.

Unless the product arrived defective, damaged, or incorrect, customers are responsible for applicable return shipping costs.

Refunds

Once we receive and inspect your approved return, we'll notify you of the outcome.

If approved, your refund will be issued to your original payment method. Please allow additional processing time for your bank or payment provider to post the refund.

Original shipping charges, if any, are generally non-refundable unless the order arrived damaged, defective, or incorrect.

Cancellations & Order Changes

We process orders as quickly as possible. If you need to cancel or change your order, contact us as soon as possible.

We cannot guarantee changes or cancellations once an order has entered processing or has been shipped.

Lost or Missing Packages

If your tracking information shows an unusual delay or you believe your package has been lost, please contact us so we can help investigate the shipment.

If tracking shows the package as delivered but you cannot locate it, please first check around the delivery location and with household members or neighbors before contacting us.

Contact Us

For returns, warranty claims, or questions regarding your order, please contact SplashCubs Customer Support.

Please include your full name, order number, and a brief description of the issue so we can assist you as quickly as possible.