Shipping Policy

Last Updated: August 27, 2026

At SplashCubs, we want your order to arrive as smoothly and quickly as possible. Below you'll find everything you need to know about shipping and delivery.

Estimated Delivery Time

Our estimated total delivery time is:

5–12 business days

This estimate includes both order processing and shipping time.

Delivery times may occasionally vary due to carrier delays, holidays, weather, customs processing, or other circumstances outside our control.

Order Processing

Once your order is placed, our team begins preparing it for shipment.

Processing time is already included within our 5–12 business day total delivery estimate, so no additional processing days need to be added.

Order Tracking

Once your order ships, you'll receive a shipping confirmation with tracking information when available.

Please allow up to 48 hours for tracking information to update after it has been issued.

Incorrect Shipping Address

Please double-check your shipping information before completing your order.

If you notice an error after ordering, contact us as soon as possible. We'll do our best to update your information before the order ships, but changes cannot be guaranteed once an order has been processed or dispatched.

SplashCubs cannot guarantee replacement or reimbursement for orders delivered to an incorrect address provided by the customer, subject to applicable consumer law.

Delayed Orders

Although most orders should arrive within our estimated 5–12 business day window, unexpected carrier delays can occasionally occur.

If your order has not arrived after the estimated delivery period, please contact SplashCubs Customer Support with your order number so we can investigate.

Lost Packages

If you believe your package has been lost in transit, contact our support team and we'll review the tracking information and help determine the appropriate next steps.

If tracking shows your package as delivered but you cannot find it, please check around your delivery location and with household members or neighbors before contacting us.

Damaged or Incorrect Orders

If your SplashCubs order arrives damaged, defective, or incorrect, please contact us with:

• Your order number

• A brief description of the issue

• Clear photos of the item and packaging

Eligible purchases are protected by our 30-Day Warranty, and we'll work with you to resolve the issue.

International Orders

International orders may be subject to customs procedures, duties, taxes, or import fees depending on the destination.

Any applicable charges that are not collected during checkout may be the customer's responsibility, subject to local laws.

Contact Us

For questions about shipping or your order, please contact:

SplashCubs Customer Support
Email: splashcubs@outlook.com

Please include your order number so we can assist you as quickly as possible.